Política de reembolso
Our items are eligible for our 30-day refund policy*. If your product is faulty or damaged, you can email us with photographic proof & you'll be sent a new one.
Please email: firstname.lastname@example.org with your refund claim.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. As we produce on demand (each item is solely produced for you or the person you want to gift it to) to encourage sustainable purchase decision making, please understand that we can not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.
* Sale items are also eligible for refunds if damaged or faulty.
Additional non-returnable items:
* Gift cards
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.